These terms govern your use of the galaxy casino platform. Please read them carefully before registering or placing any bets. By creating an account, you agree to everything outlined here.
Here are the six main areas covered in full detail below. These are the rules that apply every time you use galaxy casino.
You must be at least 21 years old to register. One account per person — duplicate accounts are not permitted on the platform.
All transactions are processed in Philippine Peso (PHP) through local payment channels. KYC verification is required before your first withdrawal.
Using bots, exploiting bugs, or any form of collusion is strictly prohibited and will result in account suspension and forfeiture of funds.
You are responsible for keeping your login credentials secure. Galaxy casino will never ask for your password via email or chat.
Deposit limits, session alerts, and self-exclusion tools are available to all players. We encourage their use as part of healthy gaming habits.
Galaxy casino reserves the right to suspend or close accounts found in breach of these terms, at our discretion and without prior notice in serious cases.
By accessing or using the galaxy casino platform — whether through the website, the mobile app on Android or iOS, or any other access point — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you should not register an account or use the platform.
Galaxy casino reserves the right to update these terms at any time. When material changes are made, registered players will be notified through the platform or by email. Your continued use of galaxy casino after changes are posted constitutes acceptance of the updated terms.
To register and use galaxy casino, you must meet all of the following conditions:
Each person may only hold one account on the galaxy casino platform. Creating multiple accounts — whether under your own name, a family member's name, or any fictitious identity — is a breach of these terms and will result in all associated accounts being closed and any balance being forfeited.
You must provide accurate and truthful information during registration. Galaxy casino may require you to verify your identity at any time through our KYC (Know Your Customer) process. You agree to provide valid Philippine government-issued identification when requested.
Your account username and password are your responsibility. You must keep them confidential and not share them with anyone else. Galaxy casino will not be liable for any loss arising from unauthorised access to your account if that access resulted from your failure to keep your credentials secure.
If you believe your account has been accessed without your permission, you must contact [email protected] immediately. Galaxy casino will investigate and, where appropriate, take action to secure your account.
The platform provides optional security features including biometric login (fingerprint or Face ID on the mobile app) and OTP verification for sensitive account actions. You are encouraged to enable these features to strengthen your account protection.
Galaxy casino will never ask for your password through any channel — not by email, live chat, phone, or social media. Any communication claiming to be from galaxy casino that asks for your password should be treated as fraudulent.
All transactions on the galaxy casino platform are conducted in Philippine Peso (PHP). There are no foreign currency conversions applied to your deposits or winnings.
Deposits are accepted through approved local Philippine payment channels including online banking, mobile banking, and local e-wallets. The available methods are displayed in the wallet section of your account.
Withdrawals require your account to have completed KYC identity verification. This is a one-time process involving submission of a valid Philippine government-issued ID. Once verified, withdrawals are processed to your registered Philippine bank account or approved local e-wallet.
Galaxy casino reserves the right to conduct additional verification checks before processing any withdrawal. Funds suspected of being associated with fraudulent activity or terms violations may be withheld pending investigation.
Galaxy casino is a gaming platform offered for entertainment purposes. All games — including slots, live casino tables, sports betting, and eBingo — are subject to the rules and mechanics specified for each game type. These rules are displayed within the relevant game or section.
The following conduct is strictly prohibited on the galaxy casino platform:
Galaxy casino uses security monitoring to detect unusual activity. Accounts found to be in breach of fair play rules will be suspended pending investigation. Confirmed violations may result in permanent closure and forfeiture of account balances.
Sports betting markets are subject to settlement rules specific to each sport and event type. Galaxy casino reserves the right to void bets placed on events where the outcome was known at the time of betting, or where a pricing error was clearly present.
Galaxy casino may offer promotions, bonuses, and other incentives to registered players from time to time. Each promotion is governed by its own specific terms, which will be clearly displayed at the time the promotion is active. General platform terms always apply alongside any promotion-specific terms.
Players found to be abusing bonus offers — including through multiple accounts, coordinated play, or exploiting promotion mechanics — will have bonuses removed and may have their accounts reviewed. Galaxy casino's decision on bonus-related matters is final.
Galaxy casino is committed to responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These are available through the account settings section on any device.
Gaming involves real financial risk. There is no strategy or system that guarantees a win, and past results do not predict future outcomes. You should only play with money you can afford to lose, and you should never attempt to recover losses by increasing bets.
If you feel your gaming behaviour is becoming problematic, we encourage you to use the self-exclusion tool or contact our support team. You can also find more information on our Responsible Gaming page.
Galaxy casino reserves the right to suspend or permanently close any account at our discretion, with or without prior notice, in cases including but not limited to: breach of these terms, suspected fraud, money laundering concerns, or abusive behaviour toward platform staff or other players.
You may close your account at any time by contacting support. Any remaining balance in a verified, non-restricted account will be returned to you via your registered withdrawal method, subject to standard verification procedures.
Galaxy casino provides the platform on an "as available" basis. While we aim for consistent uptime and performance, we do not guarantee uninterrupted access. We are not liable for losses caused by platform downtime, connectivity issues on your end, or events outside our reasonable control.
To the maximum extent permitted by applicable law, galaxy casino's liability to any player is limited to the value of funds held in that player's account at the time the claim arises.
These terms are governed in accordance with applicable law. If you have questions about any part of these Terms and Conditions, you can reach our support team at [email protected]. We will respond as promptly as possible.
For responsible gaming support or account-related concerns, you may also visit the relevant sections linked in this page's footer.