Galaxy Casino Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the galaxy casino platform, including the website at galaxycasino.vu, the mobile app for Android and iOS, and any related services. By registering an account or using the platform, you acknowledge that you have read and understood this policy.

This policy covers players accessing galaxy casino from the Philippines. All personal data is handled in accordance with applicable data protection principles.

2 What Personal Data We Collect

Galaxy casino collects personal data in the following categories:

3 How We Use Your Personal Data

Galaxy casino uses your personal data for the following purposes:

• Account management — creating and maintaining your account, verifying your identity, processing login and security requests
• Transaction processing — handling your deposits and withdrawals in Philippine Peso through your chosen local payment channel
• Security and fraud prevention — monitoring for unusual account activity, preventing unauthorised access, and investigating suspected fraud
• Platform improvement — understanding how the platform is used to improve performance, fix issues, and develop new features
• Customer support — responding to your questions, resolving account issues, and communicating service updates
• Responsible gaming — monitoring account activity to identify patterns that may indicate problem gambling, and delivering tools or communications related to responsible gaming
• Legal and compliance obligations — meeting requirements imposed by applicable law, including record-keeping and reporting where legally mandated

4 Legal Basis for Processing

Galaxy casino processes your personal data on the following legal bases:

• Contract performance — processing necessary to provide you with the gaming platform and account services you have registered for
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including identity verification and record-keeping
• Legitimate interests — processing for fraud detection, security monitoring, and platform improvement, where these interests are not overridden by your rights
• Consent — where you have explicitly agreed to specific processing, such as receiving optional platform communications

5 Data Sharing and Disclosure

Galaxy casino does not sell, rent, or trade your personal data. We may share your data only in the following circumstances:

• Payment processing — with local Philippine payment processors or banks to complete your deposits and withdrawals. Only the data necessary to process each transaction is shared.
• Identity verification — with KYC service providers who assist in verifying the authenticity of government-issued identification documents.
• Legal requirements — where galaxy casino is required by law, court order, or lawful authority to disclose personal data. We will notify affected users where permitted to do so.
• Business operations — with technical service providers (such as cloud hosting and security monitoring services) who process data on our behalf under strict confidentiality obligations.

All third parties who handle data on behalf of galaxy casino are required to process it securely and only for the purposes we specify. They are not permitted to use your data for their own purposes.

6 Cookies and Tracking

Galaxy casino uses cookies and similar tracking technologies on the platform. These are used to:

• Keep you logged in during your session
• Remember your preferences and settings
• Analyse platform usage to improve performance
• Detect and prevent fraudulent or unusual activity

Essential cookies required for the platform to function cannot be disabled. Non-essential cookies used for analytics may be managed through your browser settings. Most browsers allow you to block or delete cookies — note that doing so may affect certain platform features.

7 Data Security

Galaxy casino implements technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the platform
• Encrypted storage for passwords and sensitive account data
• OTP verification for account changes and sensitive transactions
• Access controls limiting which personnel can access personal data
• Regular security monitoring for unusual account or system activity

While we maintain strong security practices, no system is completely immune to risk. If you suspect your account has been compromised, contact us immediately at [email protected].

8 Data Retention

Galaxy casino retains personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil legal, financial record-keeping, and dispute resolution obligations.

Transaction and bet history records may be retained for a longer period where required by applicable law. After retention periods expire, data is securely deleted or anonymised.

If you request account closure, galaxy casino will process this in accordance with our account closure procedures. Some data may be retained after closure where legally required.

9 Your Rights Over Your Data

As a galaxy casino player, you have the following rights regarding your personal data:

• Access — you can request a copy of the personal data we hold about you
• Correction — you can ask us to correct inaccurate or incomplete data in your account
• Deletion — you can request deletion of your personal data, subject to legal retention obligations
• Restriction — you can ask us to limit how we use your data in certain circumstances
• Objection — you can object to processing based on legitimate interests
• Withdrawal of consent — where processing is based on your consent, you can withdraw it at any time

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request.

10 Changes to This Policy

Galaxy casino may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When material changes are made, we will notify registered players through the platform or by email to the address on your account. The date at the top of this page indicates when the policy was last revised.

Continued use of the platform after an updated policy has been posted constitutes your acceptance of the revised terms. If you disagree with any changes, you should contact us or close your account.

For any privacy-related questions not addressed in this policy, reach us at [email protected].